Living and working with demanding, manipulative, attention-seeking, challenging, selfish, cantankerous, difficult, time-consuming, self-centred behaviour in aged care.
This training can be a full day or a half day course, focusing on behaviour that is not related to dementia but involves difficult personalities and their functioning in residential and community settings.
Outline
Identify the range of difficult behaviour participants experience in their work.
Explain the multifactored needs based approach to difficult behaviour.
Explain and give experience of skills for rapport building and effective communication with ‘difficult’ residents:
Effective listening
Communicating clearly
Identify strategies for decreasing and eliminating difficult behaviour including: scheduled visiting, reframing, shaping, positive reinforcement, respectful limit setting, assertiveness.
Purpose
This workshop is designed to increase the skills of aged care staff to respond to difficult situations with people in residential settings, effectively and respectfully. Staff require confidence and skills to act appropriately so as to respect the needs and rights of all concerned including themselves.
Benefits
By the end of the workshop, participants should be able to:
- Analyse difficult situations behaviourally
- Identify the psychological needs underlying most difficult behaviour
- Identify strategies for use in difficult situations
- Act assertively so as to protect the rights and needs of all concerned
- Use limit setting appropriately
- Listen effectively and communicate clearly with people in their care
Award
A ‘Certificate of Attendance’ is issued.
Who should attend?
Personal Carers, Nurses, Allied Health, Cleaners, Gardeners, Maintenance, Activity and Lifestyle, Administration.
