Are you living and working with demanding, manipulative, attention-seeking, challenging, selfish, cantankerous, difficult, time-consuming, self-centred behaviour in aged care.
This half day or full day workshop is designed for people who work with residents, staff, families and carers who do not have cognitive impariment who display difficult, time-consuming and stressful behaviour often resulting in numberous complaints.
You will learn how to:
- analyse difficult situations objectively
- identify strategies for use in difficult situations
- identify the psychological needs underlyng the most diffiuclt behaviour
- act assertively
- use limit setting
- listen effectively and communicate clearly with people in your care.
